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Frequently asked questions
Quick answers to the most common questions about renting with Utana.
Booking
How do I make a booking?
Can I modify or cancel my booking?
What documents do I need to rent a car?
Payment
What payment methods are accepted?
Is there a security deposit?
When will I be charged?
Insurance
What insurance is included?
What is not covered by insurance?
Can I use my own insurance?
Pick-up & return
What happens if I'm late for pick-up?
Can I return the car to a different location?
What if I return the car late?
Reviews
Can I leave a review?
